Terms and Conditions mbi99 – Complete Platform User Guide

Welcome to mbi99. By accessing, registering, or using any part of the mbi99 platform — whether through the website at mbi99.vu or through our official mobile app — you hereby agree to be fully bound by the Terms and Conditions set out in this document.

These Terms and Conditions constitute a legally binding agreement between you (the user or player) and mbi99. If you do not agree with any part of these terms, please cease using the platform immediately.

These Terms and Conditions should be read together with Privacy Policy and Responsible Gaming Policy ours, all of which form part of the overall agreement between you and mbi99.

To be eligible to use the mbi99 platform, you must meet all of the following requirements at all times:

• Age 18 years and above at the date of registration and throughout the period of platform use.
• Does not reside in any jurisdiction that prohibits or restricts access to online gaming platforms.
• Registering under your own name — registration on behalf of another person is strictly prohibited.
• Acting in your own personal capacity, and not as an agent or representative of any third party.
• Has never had their account terminated by mbi99 for any prior breach of terms.

By registering, you confirm that you meet all of the eligibility requirements above and that the information you have provided is true, accurate, and current. mbi99 is not responsible for any losses arising from incorrect or misleading registration information.

3.1 Account Registration

Each player is only permitted to hold one active account at mbi99 at any one time. Holding more than one account — whether under the same name, a different email address, a different phone number, or the same payment method — constitutes a serious breach of terms.

During registration, you are required to provide accurate and complete information including your full name, date of birth, active email address, and mobile number. This information will be used for identity verification (KYC) purposes and account-related communications.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your account password. mbi99 recommends using a strong, unique password and never sharing your login credentials with anyone. All activity carried out through your account will be considered your own actions.

If you suspect that your account has been compromised or accessed without your authorisation, please contact the mbi99 customer support team immediately via the in-platform live chat.

3.3 Identity Verification (KYC)

As part of mbi99's commitment to security and compliance, we conduct a standard identity verification process. Documents that may be requested include a national ID, passport, or other official documents confirming your identity and address. This process protects your account and ensures the integrity of the platform.

4.1 Deposit Methods

Mbi99 accepts deposits via a wide range of popular payment methods in Malaysia, including FPX (online banking), Touch 'n Go eWallet, Boost, and direct bank transfer. All deposits are processed instantly and credited to your account with no additional charges from mbi99.

4.2 Fund Withdrawals

Withdrawals to local bank accounts are processed by the mbi99 finance team within the stipulated timeframe. Your first withdrawal requires completed KYC verification. The withdrawal method used must match the deposit method registered under your name.

• Minimum withdrawal amount: MYR 50 per transaction.
• Withdrawals to third-party accounts are strictly prohibited.
• Mbi99 reserves the right to request additional supporting documents for any withdrawal exceeding a specified limit.
• Funds deposited via a bonus may not be withdrawn until the wagering requirements have been fully met.

4.3 Payment Responsibility

You are responsible for ensuring that your registered bank account details are accurate and up to date. mbi99 will not be liable for any withdrawal delays or failures resulting from incorrect account information provided by the player.

Mbi99 offers a variety of bonuses and promotions from time to time to reward loyal players and welcome new members. All bonuses are subject to the specific terms stated in each offer on the Promotions.

5.1 General Bonus Terms

• Each bonus has its own wagering requirement that must be met before wins derived from the bonus can be withdrawn.
• Bonuses may only be claimed once per player unless otherwise stated in the relevant promotion terms.
• Mbi99 reserves the right to void any bonus claimed through illegitimate means, including the use of multiple accounts or false information.
• Bonuses are non-transferable, cannot be directly exchanged for cash, and may not be combined with other offers unless explicitly stated.

5.2 Bonus Expiry

All bonuses have a validity period as stated in the respective offer's terms. Bonuses not used within that period will expire automatically and cannot be reinstated. Please check the validity period of each bonus you claim.

All games offered on the mbi99 platform use random number generator (RNG) technology that has been independently verified and audited by accredited third parties. This ensures that every game outcome is truly random and free from any manipulation.

6.1 Game Results

The results of all games are final once the relevant round or session has ended. mbi99 will not reverse valid game results except in cases of technical error verifiable by system records. In the event of a technical disruption during a gaming session, mbi99 will use server data to determine the correct outcome.

6.2 Errors and Technical Failures

In the rare event that a technical error or system fault causes an incorrect result or payout, mbi99 reserves the right to correct such errors. Any winnings credited as a result of a system error are void and mbi99 reserves the right to reclaim the relevant amount.

• Bets that cannot be settled due to system disruptions will be returned to the player's account balance.
• Players are encouraged to report any technical issues to customer support promptly.
• Mbi99 server records will serve as the final reference in any dispute relating to game outcomes.

Mbi99 is committed to maintaining a safe, fair, and enjoyable gaming environment for all players. As such, the following behaviours are strictly prohibited on our platform:

• Using automation software, bots, scripts, or any technological tools to gain an unfair advantage.
• Engaging in any form of fraud, including the unauthorized use of credit cards or bank accounts.
• Colluding with other players to manipulate game outcomes in multiplayer games.
• Exploiting any bugs or technical vulnerabilities on the platform for personal gain.
• Using a VPN or proxy to conceal your actual location in order to bypass regional restrictions.
• Transferring balances between accounts or transferring bonuses to other players.

Mbi99 takes the protection of all players' personal data seriously. All information you provide during registration and platform use is protected by 256-bit SSL encryption and stored on secure servers.

Your personal information is collected, processed and stored in accordance with Privacy Policy mbi99. We will not sell, rent, or disclose your personal information to any third party without your consent, except in the following circumstances:

• When required by law or a valid court order.
• For identity verification and fraud prevention purposes through approved service providers.
• To process payment transactions through trusted payment providers.

You have the right to access, correct, or request deletion of your personal information by contacting the mbi99 customer support team. Such requests will be processed within a reasonable timeframe.

9.1 Termination by Player

You may close your mbi99 account at any time by contacting our customer support team. Before the account closure is processed, any remaining cash balance (excluding bonuses with unfulfilled wagering requirements) will be returned to you via your registered payment method.

9.2 Termination by mbi99

Mbi99 reserves the right to suspend or terminate any account at any time for the following reasons (including but not limited to):

• Violation of any provision within these Terms and Conditions.
• Suspected or confirmed fraud, money laundering, or other illegal activity.
• Failure to submit the required identity verification documents within the specified timeframe.
• Use of multiple accounts or account sharing between individuals.
• Behaviour that is disruptive or harmful to other players or mbi99 staff.

In the event of termination due to a breach of terms, mbi99 reserves the right to hold the account balance pending investigation. mbi99's decision in such matters is final.

Mbi99 is fully committed to responsible gaming practices. We believe online gaming should be a source of entertainment, not financial stress or personal hardship.

The mbi99 platform provides a range of self-control tools that players can access at any time:

• Deposit Limit: Set a daily, weekly, or monthly limit on your total deposit amount.
• Play Time Limit: Limit your daily gaming session duration.
• Self-Exclusion: Take a temporary break from the platform for a set period.
• Self-Exclusion: Option to permanently self-exclude from the platform if needed.

If you feel that your gaming habits are beginning to negatively affect your personal, family, or financial life, please seek help and further information on the Responsible Gaming ours.

To the extent permitted by applicable law, mbi99 and its affiliates, directors, employees, and agents shall not be liable for any indirect, consequential, special, or punitive losses arising from the use of or inability to use the platform, including:

• Loss of anticipated profits or revenue.
• Loss of data or business interruption.
• Any losses resulting from technical disruptions, third-party interference, or circumstances beyond our control (force majeure).
• Decisions made by a player based on inaccurate information resulting from a technical error.

Mbi99's total liability to any player under any circumstances shall not exceed the net deposits made by the player in the 12 months preceding the relevant claim.

This limitation of liability does not affect any user rights protected under applicable Malaysian consumer law.

Mbi99 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. When amendments are made, we will:

• Updating the "Last Updated" date shown at the top of this document.
• Sending notifications to registered players via email or in-platform notifications.
• Providing at least 7 days before any material changes take effect, except in cases requiring immediate action.

Your continued use of the mbi99 platform after the effective date of any amendment will be deemed as your acceptance of the revised terms. If you disagree with the changes, you have the right to close your account before the effective date.

12.1 Applicable Law

These Terms and Conditions are governed by and interpreted in accordance with applicable law. Any dispute arising from or in connection with these Terms and Conditions shall first be resolved through good-faith negotiation. If negotiation fails, the dispute will be referred to binding arbitration in accordance with procedures established by mbi99.