Official Documents

Privacy Policy mbi99 – Player Personal Data Protection

Your privacy is mbi99's top priority. This document transparently explains how we collect, use, store, and protect your personal information every time you use our platform. Nothing is hidden.

Updated: January 2026  ·  Version 2.4

Mbi99's Six Data Protection Principles

We do more than comply with the law — we build a privacy system that genuinely prioritises the interests and safety of our players.

End-to-End Encryption

All data transmitted between your device and mbi99 servers is protected by 256-bit SSL encryption. Your personal and financial information never travels unprotected across the network.

No Data Sales

Mbi99 has never and will never sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data belongs entirely to you.

Control in Your Hands

You have the right to access, correct, download, or request deletion of your personal data at any time. mbi99 makes this process straightforward so you always retain full control over your information.

Secure Storage

All player data is stored in protected data centres with strict physical and digital access controls. mbi99 servers are monitored around the clock by our cybersecurity team.

Minimum Collection

Mbi99 only collects information that is truly necessary to provide services to you. We do not request excessive data, and every piece of information collected has a clear purpose.

Immediate Change Notification

If there are any significant changes to this Privacy Policy, mbi99 will notify you via email or in-platform notification at least 7 days before the changes take effect.

01

Introduction and Scope of Privacy Policy

Mbi99 is committed to protecting the privacy and personal data security of all players using our platform at mbi99.vu. This Privacy Policy clearly and transparently explains how we manage your personal information — from the moment you register to every interaction you make on our platform.

This policy applies to all users of the mbi99 platform, including those browsing our website without registering, active registered members, and any individuals who communicate with our customer support team through any channel.

By using the mbi99 platform, you acknowledge that you have read and understood this Privacy Policy. We encourage you to read this document in full so you have a complete understanding of your rights and how we handle your personal data.

This Privacy Policy should be read together with Terms & Conditions mbi99 that forms the entire agreement between you and our platform.

02

Personal Information We Collect

Mbi99 follows a data minimisation principle — we only collect information that is genuinely necessary to deliver safe, seamless, and quality services to you. Below are the categories of information we collect:

2.1 Information You Provide Directly

Data Category Example Information Primary Purpose
Identity Information Full name, date of birth, identity card number Identity verification (KYC) and fraud prevention
Contact Information Email address, mobile phone number Account communications and security notifications
Financial Information Bank account number, payment method Deposit and withdrawal processing
Verification Documents Photo ID, utility bill Address verification and KYC process

2.2 Automatically Collected Information

When you use the mbi99 platform, our systems automatically record certain technical information to ensure optimal platform performance and the security of your account:

  • IP address and general geographic location (country/city level)
  • Device type, operating system, and web browser used
  • Game session data — login time, logout time, and duration of play
  • Deposit, wagering, and withdrawal transaction history
  • Platform interaction data, including pages visited

Mbi99 does not directly collect credit card numbers. All payment transactions are processed through trusted payment providers that comply with PCI-DSS security standards.

03

How We Use Your Data

Every piece of information we collect is used for legitimate, predefined purposes. mbi99 will not use your data for any purpose not stated in this Privacy Policy without obtaining your consent first.

  • Account Management: Creating, verifying, and securely maintaining your player account.
  • Transaction Processing: Processing deposits, wagering, and withdrawals accurately and promptly.
  • Identity Verification (KYC): Complying with legal requirements for anti-money laundering and age verification.
  • Platform Security: Detecting and preventing fraudulent activity, unauthorised access, and platform abuse.
  • Customer Support: Providing effective support when you contact our team.
  • Responsible Gaming: Monitoring gaming patterns to identify early warning signs and provide appropriate support.
  • Platform Improvements: Analysing aggregate usage patterns to improve service quality.
  • Marketing Communications: Sending information about the latest promotions and offers — only to players who have consented to receive such communications.

You can opt out of marketing emails at any time by updating your communication preferences in your account settings or by contacting our customer support team.

04

Information Sharing and Disclosure

Mbi99 does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. However, there are limited circumstances in which we may need to share your information with others:

4.1 Third-Party Service Providers

Mbi99 partners with trusted service providers to operate the platform. These providers only receive the data necessary to carry out their tasks and are bound by strict confidentiality agreements:

  • Payment and transaction processing service providers
  • Identity verification and KYC service providers
  • Cloud infrastructure and server hosting providers
  • Platform analytics service providers (aggregated and anonymised data only)

4.2 Legal Requirements

Mbi99 may disclose your personal information to the relevant authorities or regulatory bodies when required by law, a valid court order, or to fulfil our legal obligations in relation to anti-money laundering and counter-terrorism financing.

Every third-party provider working with mbi99 has undergone a security assessment process and is bound by data processing agreements that comply with international industry standards.

05

Cookies and Tracking Technologies

Mbi99 uses cookies and similar tracking technologies to enhance your experience, secure login sessions, and collect analytics data that helps us improve the platform.

5.1 Types of Cookies We Use

  • Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
  • Performance Cookies: Collecting information on how you use the platform to help us improve performance and responsiveness.
  • Functional Cookies: Saving your preferences such as language, display settings, and game preferences so you don't need to reconfigure them every time you log in.
  • Analytic Cookies: Helping us understand aggregate usage patterns. This data is processed anonymously and does not identify individuals.

5.2 Managing Your Cookies

You can manage or disable non-essential cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and experience of the mbi99 platform. Cookie settings can also be configured via the preferences menu displayed on your first visit to the platform.

06

Data Security and Protection Measures

Mbi99 continuously invests in the latest security infrastructure to ensure your personal data is protected at all times. Our security approach is layered — meaning that even if one layer of protection is challenged, additional layers continue to safeguard your data.

  • 256-bit SSL Encryption for all data transferred between your device and our servers.
  • Two-factor authentication (2FA) available to all player accounts as an additional layer of security.
  • 24/7 security monitoring by an experienced team of cybersecurity experts.
  • Regular security audits by independent third parties to identify and address any vulnerabilities.
  • Strict access controls — only authorised staff who require data to perform their duties may access player information.
  • Secure data backup with full encryption to ensure data can be recovered in an emergency without exposing sensitive information.

While mbi99 implements comprehensive security measures, no digital system can be guaranteed 100% risk-free. We encourage you to also practise good security habits, such as using strong passwords and not sharing your login credentials.

07

Storage and Retention of Personal Data

Mbi99 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.

7.1 Retention Period

  • Active Account Data: Retained for the duration that your account remains active on the mbi99 platform.
  • Transaction Data: Retained for a minimum of 5 years from the transaction date for financial and tax compliance purposes.
  • KYC Records: Retained for a minimum of 5 years after the business relationship ends, in compliance with anti-money laundering legal requirements.
  • Security Logs: Retained for 12 months for the purpose of security incident investigation if required.
  • Marketing Data: Retained until you withdraw consent or request deletion.

7.2 Data Deletion

When data is no longer needed and there is no legal obligation to retain it, mbi99 will securely delete or anonymize that data using methods appropriate to the sensitivity of the information.

08

Your Rights as a Player

Mbi99 respects and upholds your rights regarding your personal data. Below are the rights you hold and how to exercise them:

Right to Access

Request a copy of all personal data we hold about you in a readable format.

Right to Rectification

Correct any inaccurate or incomplete personal information in your account.

Right to Erasure

Request deletion of your personal data when it is no longer required, subject to legal obligations.

Right to Object

Object to the processing of your data for direct marketing or profiling purposes at any time.

Right to Data Portability

Obtain your data in a structured, portable format for transfer when needed.

Right to Restriction of Processing

Request that we restrict the processing of your data under certain circumstances during a dispute or review.

To exercise any of the above rights, contact the mbi99 customer support team via live chat on the platform. We will process your request within 30 business days.

09

Child Protection

The mbi99 platform is exclusively for individuals aged 18 years and above. We do not intentionally collect or process personal data of children under the age of 18.

If we discover that personal data of a minor has been collected without proper age verification, we will take immediate steps to delete that data and close the account in question. Parents or guardians who suspect their child has registered on the mbi99 platform are encouraged to contact us immediately.

Mbi99 employs a strict age verification process during registration and may request proof of age at any time. Accounts that fail to complete age verification will be suspended until full verification is received.

10

Amendments to This Privacy Policy

Mbi99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. Whenever an amendment is made, we will:

  • Updating the "Last Updated" date shown at the top of this document.
  • Displaying clear change notices on the platform's home page.
  • Sending notifications to all registered players via email or in-app notifications.
  • Providing at least 7 days before significant changes take effect.

Continued use of the mbi99 platform after any amendments take effect will be considered your acceptance of the updated Privacy Policy. If you do not agree with any amendment, you have the right to close your account before the effective date.

11

Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how mbi99 handles your personal data, our team is ready to assist. We take every privacy inquiry seriously and are committed to providing accurate and informative responses.

Ways to reach the mbi99 privacy team:

  • Live Chat: The fastest option — available 24 hours a day, 7 days a week, directly within the mbi99 platform.
  • Support Email: [email protected] — for enquiries requiring documentation or written responses.
  • FAQ Section: Visit page FAQ our team for answers to frequently asked questions about privacy and security.

Mbi99 is committed to responding to all privacy enquiries within 5 business days. Personal data rights requests will be processed within 30 business days.

Play with Peace of Mind — Your Data Is Safe with mbi99

Now that you understand mbi99's commitment to privacy and data security, join millions of Malaysian players enjoying a world-class gaming experience with complete confidence.

256-bit SSL Encryption  ·  No data sales  ·  Control in your hands

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