At mbi99, the enjoyment of playing should always come with awareness and self-control. We provide a range of tools and resources to help you stay within comfortable limits — so gaming remains entertainment, not a burden.
Mbi99 understands that online gaming is a popular form of entertainment for many Malaysians. However, we also recognise that for some individuals, gaming can turn into a hard-to-control habit if not managed well from the start.
That is why mbi99 has built a responsible gaming ecosystem — not merely to meet licensing requirements, but because we genuinely care about the well-being of every player who joins our platform. Every control tool we provide is designed to empower you — so that you set the boundaries, not the game.
Mbi99's approach to responsible gaming is built on three core pillars: prevention through easily accessible self-control tools, early detection through gameplay pattern monitoring, and support for those who need help. These three pillars work in an integrated manner within the mbi99 platform to ensure a healthy and enjoyable gaming experience.
We believe that players who play mindfully and responsibly are the ones who enjoy it most — and that is our goal for everyone who joins the mbi99 community.
Answer the following questions honestly to assess your gaming habits:
Have you ever felt the need to bet with increasingly larger amounts to feel the same excitement?
Have you ever tried to stop playing but were unable to do so?
Are you using savings or money meant for other needs for wagering?
Is gaming causing problems with your family, work, or personal relationships?
Do you often play to escape problems or feelings of stress?
If you answered "yes" to two or more of the questions above, we encourage you to reach out to the mbi99 support team or use the self-exclusion tool.
All these tools are directly accessible from your account settings — free of charge, with no need to contact anyone.
Set daily, weekly, or monthly deposit limits based on your financial capacity. These limits take effect immediately and protect you from spending beyond your own set budget.
Set the maximum loss amount you are comfortable with over a given period. Once this limit is reached, the mbi99 platform will automatically end your gaming session to protect your balance.
Control how much time you spend on the platform by setting a daily session limit. mbi99 will send you a reminder when you are approaching your set time limit.
Need a short break? Use the temporary break feature to block access to your account for 24 hours, 48 hours, one week, or one month. Easy to activate and effective immediately.
For those who need a longer break, the self-exclusion option allows you to block your account for anywhere from 6 months to an indefinite period. The account can only be reopened after the period ends and a security review is completed.
Opt out of receiving any promotional offers, bonuses, or marketing communications. This helps you play based on your own decisions, free from external incentives.
Problem gambling rarely appears suddenly. It develops gradually, and is often difficult for the person involved to notice themselves. Here are the early warning signs you should take seriously:
Thinking about gambling all the time — thoughts constantly revolve around finding money to bet or planning the next gaming session.
Chasing losses — continuing to play in hopes of recovering lost money, often resulting in even greater losses.
Lying about gambling activities — hiding gambling habits from family members, friends, or loved ones.
Neglecting responsibilities — prioritising gambling over work, family, health, or important financial obligations.
Borrowing money to gamble — using loans, credit cards, or borrowing money from others just to keep playing.
Significant emotional changes — feeling restless, irritable, or stressed when unable to play, or after experiencing a loss.
If you or someone you know is showing the signs above, here are practical steps that can be taken immediately:
The first step is the most important — acknowledging that there is a problem. There is no shame in taking steps to seek help. Many have successfully recovered with the right support.
Log in to your account and activate self-exclusion or deposit limits immediately. This is an effective immediate action to stop harmful patterns.
Our trained team is ready to listen and help you access the most suitable protection tools, without any judgment or pressure.
Consider seeking counselling or joining a support group. Professional treatment has proven effective in helping individuals overcome problem gambling.
A support system of people you trust plays a major role in recovery. Do not face these challenges alone.
All tools are easily accessible without needing to contact customer support. Simply follow these steps:
Log in to your mbi99 account using your registered username and password. Ensure your internet connection is secure.
Go to the "Account Settings" or "My Profile" section in the top-right corner of the platform. Look for the "Responsible Gaming" menu.
Select the right control tool — deposit limits, time limits, temporary break, or self-exclusion — and set a value that is comfortable for you.
Confirm your selection. Limits and restrictions take effect immediately. You will receive an email confirmation for your records.
All limits and restrictions set cannot be loosened or cancelled immediately. A waiting period applies to any request to increase limits, ensuring effective protection and reducing impulsive decisions.
Mbi99 is a platform that is exclusively for individuals aged 18 and above. We take this responsibility very seriously and implement multiple layers of protection to ensure children and minors cannot access our platform.
During registration, all users are required to verify their age. Our KYC (Know Your Customer) process requires a valid identity document before any financial transaction can be made.
We encourage parents and guardians to take the following steps to protect their children:
Responsible gaming is not just an add-on feature at mbi99 — it is part of our platform's DNA.
All mbi99 staff — especially the customer support team — receive specialised training on identifying signs of problem gambling and how best to offer support with empathy and without judgment.
Mbi99's analytics system actively monitors betting patterns to identify players who may need assistance. When indicators are detected, our team will reach out to the player in a sensitive and caring manner.
All mbi99 marketing communications — including emails, notifications, and advertisements — comply with responsible gaming guidelines. We do not send promotions targeting players who are currently in a break or self-exclusion period.
Mbi99 operates in accordance with international standards in the responsible gaming industry. We continuously update our practices and policies in line with the latest developments in problem gambling prevention.
Mbi99 adheres to the principles of KYC (Know Your Customer) strictly, including age and identity verification, to ensure our platform is only used by eligible individuals and in a responsible manner.
Register your mbi99 account today and access the full suite of self-control tools from day one. Enjoy quality entertainment with peace of mind — because you are in full control.
Deposit limits available · Session time control · 24/7 Support